New interface APIs, bookmark tickets and a few bug fixes - Release Notes, September 21,2018

Enhancements:

        Interface APIs to show/hide reply button (MINT):

            Now you can build apps and show/hide reply button based on the agent/group. Pretty handy in cases where you'd like to provide read-only access to agents from a specific group.


Bug Fixes:

  1. Error page(MINT):

            Sometimes you'd have seen this error popup while trying to access the admin/agent page - "Unable to load page. We encountered an unexpected problem(check network connection)".  It happens when you've already assumed the identity of a customer, yet trying to access the pages restricted to only agents/admins. We've now rephrased the error page to assist you better.


  2. UI breakages on ticket with deleted survey response(MINT):

            When you try to access a ticket where a previously rated survey response was deleted, it took a hit on the page rendering. Fixed now.


  3. Slider view of related tickets on the ticket list page(MINT):

            If there are more than 30 tickets related to a tracker/parent ticket, the slider on the ticket list page allowed the agent to see only the first 30 tickets. This has been fixed now.


  4. Discrepancy in the ticket export data(MINT):

            There was a discrepancy in the number of tickets shown on the ticket list page to the number of tickets exported from the same view. There was a slight difference in the way we calculate the end dates for both the cases and it has been fixed to help you with the correct data.


App marketplace:

  1. Quick Links: With this app, agents can bookmark tickets and access them whenever needed.  




  2. 3CX click to call: Connect your 3CX account and click on phone numbers to initiate calls right from the ticket page. No more need of copy pasting numbers to your 3CX client.  




  3. Export customer profile: Single click to export  profile information, tickets, forums and survey ratings for an user.  

  4. Capsule CRM: Connect your Capsule CRM account and see user information right from the ticket page.



Cheers!


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