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Updates e Novidades
Release notes - 2 de Agosto de 2018. Nova integração com 'One Drive' e mais
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Interface API para mostrar/esconder o botão 'editar' na página de ticket:
You can now build apps to show/hide the edit button for agents on the ticket page. Keep an tab on our
as we update the newly added APIs.
Interface API para remover 'Quoted text' on ticket replies:
This interface API allows you to define a function that can automatically click the
remove quoted text
button available on the ticket reply editor.
Correções de Bugs:
UI Breakage in survey email:
The survey embedded to emails started to carry exposed html tags and it was occurring only when viewed on Outlook Windows client. This has been fixed now.
URL To Hyperlink:
This app lets you to define custom URL fields on tickets and automatically creates hyperlinks for quick access.
Original "TO" address:
Using this app, you can reply using the address to which the ticket was originally sent to, irrespective of the product value set on the ticket.
This app allows agents to link their personal OneDrive accounts and attach files on the tickets directly from Freshdesk.
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Release notes - 9th August, 2018. Contact slider changes, Dynamics 365 sync and more!
Release notes - 14th August, 2018. New APIs, keyboard shortcut bug fixes and more!
Announcement widget, SSO changes and more. Release notes - August 21,2018
Changes to 'List all tickets' API response, an easter egg & a few bug fixes - Release notes, 23rd August,2018.
Contextual collaborations powered by Freshconnect and a few bug fixes - Release notes, 28th August, 2018.
Exciting update to Linked tickets and new marketplace apps - Release notes, 31st August, 2018.
Advanced ticketing, WeChat integration and more - Release notes, 4th September, 2018
Changes to Multi-Lingual helpdesk setup and a few bug fixes - Release notes, 10th September 2018
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Software de helpdesk automatizado