Digite o termo de pesquisa aqui...
Novo ticket de suporte
Verificar o status do ticket
Updates e Novidades
Release notes - 14th August, 2018. New APIs, keyboard shortcut bug fixes and more!
iniciou um tópico
quase 3 anos atrás
List all Scenario automations' - New API endpoint:
This API helps you to fetch information about all the scenario automations configured in your helpdesk. The
is a WIP but here's the endpoint if you'd like to play around with it:
New API endpoint to get the list of all Canned responses:
You can now use the API to get the list of Canned responses/ folders in which they are placed. Below are the two endpoints that you can make use of:
Curate your articles better with the new feedback view: (MINT)
You can now view all feedback tickets submitted for a article or all articles from the ticket list view. We're also making it easier to navigate to this view from an article :)
Using keyboard shortcuts to navigate across tickets: (
While using keyboard shortcuts to navigate across tickets, the ticket status didn't refresh and it always rendered the previous tickets' value. This has been fixed now.
Keyboard shortcuts don't work unless the focus is shifted to the ticket page: (
With this fix, as soon as you enter a ticket page, you can start using the keyboard shortcuts, no more clicks needed to get them activated. This should hold good for all other pages too.
Ticket status to be displayed in the list view of tickets linked to a tracker/parent ticket: (
That's all it,folks.
Os comentários para esta discussão estão encerrados agora!
Mais tópicos em
Updates e Novidades
Release notes - 2 de Agosto de 2018. Nova integração com 'One Drive' e mais
Release notes - 6 de Agosto de 2018. Quick bug fixes are the order of the week
Release notes - 9th August, 2018. Contact slider changes, Dynamics 365 sync and more!
Announcement widget, SSO changes and more. Release notes - August 21,2018
Changes to 'List all tickets' API response, an easter egg & a few bug fixes - Release notes, 23rd August,2018.
Contextual collaborations powered by Freshconnect and a few bug fixes - Release notes, 28th August, 2018.
Exciting update to Linked tickets and new marketplace apps - Release notes, 31st August, 2018.
Advanced ticketing, WeChat integration and more - Release notes, 4th September, 2018
Changes to Multi-Lingual helpdesk setup and a few bug fixes - Release notes, 10th September 2018
Ver todos os 16 tópicos
Software de helpdesk